3 Leadership Lessons We Can Learn From Southwest Airlines Pilot Tammie Jo Shults (FORBES)

By now you’ve probably heard the recording of Captain Tammie Jo Shults as she calmly explained to air traffic controllers that she would need to make an emergency landing in Philadelphia, after the left engine of the plane she was flying from New York to Dallas exploded.

Linda Maloney

Behind her in the cabin, 144 passengers wept, prayed and screamed, certain they were going to die. (READ MORE).

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